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Suffolk Transit On-Demand logo

Introducing Suffolk Transit On-Demand.

Fast, easy, affordable rides around Southampton.

Download the Suffolk Transit On-Demand app to get started:

Apple app store logo
Google Play store logo

Suffolk Transit On-Demand lets you book rides straight from your phone, get picked up in minutes and access the Southampton LIRR, the S92 bus, and much more without needing a car.

Service hours:

Weekdays 6:30am-8:30pm

Fare structure:
  • Full Fare: $2.25
  • Youth/Student Fare: $1.25
    • Youths: 5 to 13 years old
    • Students: 14 to 22 years old (High School/College ID Required)
  • Children under 5 years old: Free
  • Senior, Person with Disabilities, Medicare Card Holders and Suffolk County Veterans: $0.75
map of popular destinations
mockup rendition of pickup screen in app
How to book a ride:
  1. Create an account.

    Download the Suffolk Transit On-Demand app from the App Store or Google Play store and follow the simple signup steps.

  2. Book a ride.

    Enter your pickup and dropoff addresses and choose the ride option that works for you.

  3. Meet your driver.

    Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.

Questions? Get in touch:

Email: support-suffolk@ridewithvia.com

Phone: 631-818-2982

Two easy ways to pay.
  1. Add your credit or debit card information to your account in the app. You'll also be able to buy discounted bundled ride credit in the "Ride Credit" section of the app should you wish to.
  2. Purchase Ride Credit vouchers (with cash) at the Hampton Jitney offices (395 County Rd 39 A, Southampton, NY 11968).
van with Suffolk Transit logo
Safety measures Suffolk Transit On-Demand is taking to lessen COVID-19 exposure.

We're working hard to ensure that every trip you take is as safe and worry-free as possible.

  • Face masks required. Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service.
  • Wellness checks. In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you're exhibiting symptoms, or have been in contact with someone who has recently tested positive.
  • Limited vehicle capacity. Vehicle capacity is limited in accordance with social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
  • Regular vehicle cleaning. Vehicles are being professionally cleaned regularly and we've provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They're also equipped with plastic partitions between drivers and riders.
  • Regularly evaluating our safety measures to align with COVID-19 policies and regulations based on the current state of the response.

FAQs

  1. Create an account by downloading the Suffolk Transit On-Demand app from the App Store or Google Play store and follow the simple signup steps.
  2. Book a ride by entering your pickup and dropoff addresses and choose the ride option that works for you.
  3. To meet your driver, check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us. For more information, see this guide.

Yes, simply call 631-818-2982 and we'll assist you over the phone.

You can bring up to 3 additional passengers on the same trip. Please add each additional passenger within their applicable rider category to avail discounted fares. Children under 5 years old (limit 3 children when accompanied by adult) and personal care attendants (when traveling with disabled passengers) ride free.

After you book a ride, the app will provide you with a "virtual bus stop," or nearby corner where you'll meet your driver - we'll either give you the address or business name at your pickup spot and give you directions to help you find it.

Re-book directly in your app, and then send an email explaining what happened to support-suffolk@ridewithvia.com. You won't be charged for this ride.

All vehicles are branded with Suffolk Transit On-Demand's logo and colors, so they should be easy to spot.

Yes! Please let us know you need a WAV when you book your ride by tapping the "Concessions" section in the side menu of the app and tapping the "Wheelchair accessibility" toggle to turn it on.

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Feel free to fill out the feedback screen in the app after your ride.

Open the app and select Get Started. In the password box, select Forgot your password? and follow the prompts.

Cash is not currently accepted on board, but you can use cash to purchase Ride Credit that you can then load onto the app and use to book rides. To do so, simply purchase a Ride Credit Voucher at the Hampton Jitney offices (395 County Rd 39 A, Southampton, NY 11968). Next, go to the "Payment Methods" section in the side menu of the app and select "Add method". From there, you can enter the code on the voucher card that was purchased with cash. Alternatively, call our number 631-818-2982 and our Support team can help you book rides using your voucher.

Please email us at support-suffolk@ridewithvia.com with a description of the missing item.

Policies

Suffolk Transit On-Demand has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Suffolk Transit On-Demand service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Suffolk Transit On-Demand app or email us at support-suffolk@ridewithvia.com to report the issue.

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in our vehicles is not allowed.

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Suffolk Transit On-Demand vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Licensed service animals are welcome to ride in Suffolk Transit On-Demand vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with Suffolk Transit On-Demand and be able to be carried on the rider's lap or underneath the rider's seat/seat in front.

Riders must be 13 years of age or older. Children under the age of 13 can ride with Suffolk Transit On-Demand when accompanied by a parent or guardian.

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