Suffolk County Accessible Transportation (SCAT)
For Rides contact | 631.738.1150 (voice) | 631.981.0104 (TTY) |
SCAT Frequently Asked Questions (FAQs)
Once registered with SCAT as an "ADA Eligible" rider, you will be issued an I.D. card and number which will allow you to use
SCAT as well as other ADA paratransit services throughout the country. If you have a temporary disability you may be
eligible for SCAT service however, your eligibility will expire when you no longer have the disability.
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When Is SCAT service available?*
SCAT service is available system-wide during normal service hours, Monday through Friday, 6:00am to 8:30pm;
Weekends, 7:00am to 8:30pm.
Earlier morning and later evening SCAT service is available only to and from points within 3/4 of a mile of SCT (Suffolk County Transit) bus service that are operating at the time you wish to travel. Service on holidays (Memorial Day, Independence Day, and Labor Day) is available only to and from points within 3/4 of a mile of SCT bus line(s) that operate on those days, and during time of day service is provided along the route(s). There is no SCAT service on Thanksgiving Day, Christmas Day, and New Year's Day.
What kind of service can I expect from SCAT?
SCAT provides curb-to-curb transportation and will pick you up and drop you off between any two points in Suffolk County (excluding Shelter Island and trips which begin and end in the Town of Huntington, which are serviced by the HART paratransit system).
SCAT dispatchers will make every effort to make your trip as direct and quick as possible. In addition to the curb-to-curb service SCAT will also offer Origin to Destination service. This service will allow SCAT drivers to provide basic additional assistance to paratransit riders between curbside and building entrances. To receive such assistance, passengers must request it at the time they reserve their trips. For further information on Origin to Destination service paratransit riders may call 631.852.5200 or visit the Suffolk County Transit website www.sct-bus.org. SCAT dispatchers will make every effort to make your trip as direct and quick as possible. However, SCAT is a form of public transit and your trip may be combined with those of others. If you are not sure whether SCAT can provide your trip, please call Suffolk Transit at 631.852.5200
or our Reservation Office at 631.738.1150.
Upon request, SCAT drivers will assist wheelchair passengers while boarding and leaving lift and with use of securement device.
For curb-to-curb service drivers are not required to escort you between curbside and building entrances. Drivers are not required
to carry packages for you. If you need assistance getting to and from the pickup location, please arrange for someone to help you.
Click to view Origin to Destination Policy
What if my travel plans change?Are there any restrictions on the type of trip I can make?
All types of trips may be requested, including social, recreational, medical, work or shopping trips. No priority will be placed on trip purpose, nor are you required to identify the purpose of your trip. Trip reservations are assigned on a first-come, first-served basis.
How do I make a SCAT reservation?
You must make a reservation to use SCAT. Reservations may be made up to 5 days in advance and no later than one day prior
to the day you want to travel.
Reservations will be accepted Monday through Saturday, from 7:00am to 5:00pm and on Sundays, reservations will be accepted from 8:00am to 4:30pm. Just call 631.738.1150 (voice) or 631.981.0104 (TTY).
SCAT will attempt to schedule pickup times no more than one hour before or after the requested pickup time. Passengers must
be ready to depart 15 minutes before and after their designated pickup time.
ADA Eligible Rider | $4.00 |
Companions | $4.00 |
Personal Care Attendants | Free |
Children Under 5 Years of Age | Free |
Denied transportation service?
If you have been denied SCAT service for the following reasons or believe SCAT has violated federal regulations or SCAT policies, you have the right to an appeals process.
SCAT has established an appeals process for individuals who have been denied SCAT eligibility, service suspension or SCAT service. Appeal requests must be filed in writing within 60 days of receipt of the denial notice. Persons requesting an appeal
hearing may appear before an Appeals Board to present information supporting their request. A final determination of the appeal
will be made in writing within 30 days. The original notice of denial of eligibility will contain information as to where and how to
file an appeal.
Click for more information Suffolk County No Show Late Cancellation Policy
How can I apply for SCAT service?
You can apply for SCAT service in any one of the following ways
Download and print the following SCAT Application (PDF file) and send it in.
In Person |
By Mail Suffolk County Office for People with Disabilities North County Complex Building 158 Veterans Memorial Highway PO Box 6100 Hauppauge, NY 11788-0099 |
Or Call 631.853.8337 (voice) or 631.853.5658 (TTY), weekdays, 9:00am - 4:30pm.
Once we have received your completed application, we will notify you of your eligibility status within 21 days. With your completed application, you will need to provide a photo for your I.D. card as proof of eligibility. To be considered all applications must be completed in their entirety.
The Suffolk County Office for People with Diabilities is also available to answer your questions regarding the application and/or this program. Subscription service?Questions...Suggestions...Complaints
We want to know if you enjoyed your ride or have suggestions on how to improve the service. If you've had difficulty or a problem using our service we want to know that too. If you have had a problem please contact us and we will attempt to address the situation as quickly as possible.
SCAT complaints will be addressed and responded to as soon as possible. Normally an initial response will be provided with
10 days. Passengers may request further review to SCAT's response in writing if new information is provided supporting original complaint.
Call Suffolk County Transit Information Service at 631.852.5200, Monday through Friday, 8:00am to 4:30pm or write to SCAT, Transportation Division, 335 Yaphank Avenue, Yaphank, NY 11980.