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Suffolk County Accessible Transit (SCAT)

Origin to Destination Policy

SCAT is a curb-to-curb paratransit system that will pick up and drop off eligible riders between any two curbside
points in Suffolk County within 3/4 mile of a Suffolk County Transit or Huntington Town HART bus route
drivers will assist passengers who use wheelchairs while boarding and leaving the bus lift and with securement devices.

Upon prior request, SCAT may also approve providing additional assistance between curbside and the building's entrance.
To receive such assistance, passengers must request it at the time they reserve their trip. SCAT reserves the right to
evaluate each request for safety before determining whether or not additional assistance will be provided.

To receive Origin to Destination service, all following conditions must be met
The first exterior door at the building's entrance must be no more than 150 feet from the bus.
The driver must be able to maintain sight of vehicle at all times.
There must be a safe and accessible path of travel from bus to the building's entrance.
There must be a safe place to park on a public roadway or public parking lot.
The parked bus must not block or impede traffic.

If any of the above conditions are not met, the location is considered non-serviceable for Origin to Destination and the
driver will render curb-to-curb service for that location.

SCAT Drivers will provide the following additional assistance
Driver will ask passenger; "How may I assist you?"
Driver will accompany and assist the passenger along the entire accessible path of travel between the bus and the building's exterior door.

SCAT Drivers will not
Enter or unlock the door to a passenger's private residence at any time.
Assist a passenger using a wheelchair up or down steps or curbs.
Wait with passengers at their destination.
Handle a Service Animal.

SCAT bus drivers are not Personal Care Assistants (PCA) and are not permitted to provide assistance beyond what is outlined in this policy. Passengers are responsible for making their own arrangements for any additional assistance needed. Passengers who have noted a Personal Care Assistant (PCA) on their original SCAT application know that their PCA rides free with them to provide that extra help.

All guidelines and restrictions outlined in the current SCAT User's Guide for People with Disabilities brochure, not addressed in this policy, will be applicable to this additional origin to destination service.

For further information, call Suffolk County Transit between the hours of 8:00am and 4:30pm, Monday through Friday
at 631.852.5200 or write to Suffolk County Transit, 335 Yaphank Avenue, Yaphank, NY 11980.

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Suffolk County Transit Information Services
Call 631.852.5200
Monday - Friday
between the hours of
8:00am to 4:30pm